Registration

If it is your first time as a patient at Moore Orthopaedic, you will have to register prior to being seen by one of our healthcare providers. This process usually requires 10 to 15 minutes, so we ask all patients to please come 10 to 15 minutes early if you have not already pre-registered. For more information, please click on the topic below:

What to Bring to Your Appointment

  • Your insurance card or other health coverage information. *Please be aware that many insurance carriers require you to have a referral (authorization from your primary care physician) before treatment is provided by a specialist, such as an Orthopaedist. Please check with your insurance carrier if you have any questions about your plan.
  • Photo id (ex: drivers license, passport)
  • Any X-rays or MRI's that have been taken (not older than 6 months old).
  • Clinic notes or operative reports from your referring physician (that relate to the condition for which you are seeking medical consultation from our physician).
  • List of current medications.

 

Medical Records

If you need to request medical records from one of our offices, please be aware that it could take up to ten business days for you to receive your records. We will make every effort to fulfill all medical records requests as quickly as possible. Please call your physician's Care Team to request a copy of your medical records or should you have any questions regarding your medical records.

 

  • Billing
  • Emergencies
  • Surgery
  • Worker's Compensation

 

Billing

Payment, in full, is expected at the time of your visit. Exceptions include workers compensation, Medicare, and preferred provider contracts (copay only). Check your insurance information to identify whether The Moore Orthopaedic Clinic is a preferred provider for your policy (see links below). For your convenience we accept Visa, MasterCard, cash or check. For a complete list of all of the plans we accept, contact our billing/insurance office at 803.227.8150. Most insurance companies do not reimburse the total amount that is due which leaves you, the patient, as being responsible for any charges that are not covered under your plan. Please call your physician's Care Team if you have any general billing questions or concerns or if you would like to know the balance on your account.

Insurances Accepted for Medical Services

Insurances Accepted for Physical Therapy

 

Emergencies

Emergencies arise occasionally when our patients need to contact our physicians regarding pain or other symptoms. Our clinic always has physicians "on call" in case of after hours emergencies. If you need to contact a Moore Orthopaedic Clinic physician when the clinic is closed (after hours or on weekends), please call the main clinic line at (803)227-8000 and our answering service will notify the physician on call to contact you. For non-emergent prescriptions or prescription re-fills, call during normal hours of operation. Be aware that any request for a prescription or prescription re-fills prior to 3pm on any business day will be answered in order of receipt on that same day. Any request for a prescription or prescription re-fills after 3pm will be answered in order of receipt on the following business day. All requests will be addressed as quickly as possible.

 

Surgery

Our physicians perform surgeries at most of the hospitals and surgery centers in the area. Needing to have surgery is a very anxious time for anyone, whether you have had previous surgeries or not. In order to make the experience a better one for our patients, our physicians provide you with detailed information about when to arrive at the hospital and what to expect after your surgery has been completed. When packing your bags to go to the hospital, remember to pack the following:

  • Any specific, individualized instructions/information provided to you by your physician.
  • A complete list of all prescribed and non-prescription medications that you are taking.
  • Loose, comfortable clothing (including shorts).
  • Athletic or walking shoes.
  • Any icing device that you have used or feel comfortable with (or anything recommended by your physician).
  • Insurance/Workman's Compensation information.
  • Picture I.D.

 

Workers Compensation

Patients who have suffered a work related illness, injury, or disease are potentially elligible for Worker's Compensation benefits. A nurse case manager or worker's compensation adjuster must initiate contact for all evaluations for patients who are filing under worker's compensation for medical services. Moore Clinic staff will not initiate any contact with a patient's employer.